ELLE Cosmétiques

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This Privacy Policy explains how ELLE Cosmétiques (hereinafter "we" or "ELLE Cosmétiques") collects, uses, protects, and shares your personal data when you use our website www.ellecosmetique.com (hereinafter the "Site").
By accessing the Site or using our services, you agree to the collection and use of your personal data in accordance with this policy.

1. Data Controller

The data controller for the personal data collected is:

ELLE Cosmétiques
RCS Lyon No. 539452532 [SIREN]
Registered Office: 2 Rue Sigmund Freud, 69120 Vaulx-en-Velin
📧 Email: contact@ellecosmetique.com

2. Personal Data Collected

We collect different categories of personal data when you use our Site or services. This data is collected transparently and in compliance with applicable laws.

2.1. Data Collected Directly

• Identity: full name, email address, phone number.

2.2. Data Collected Automatically

• Browsing data: IP address, login data, browser type, operating system, pages visited on the Site, visit duration, interactions with the Site.

3. Purpose of Data Processing

The personal data we collect is used for specific purposes, as defined in this privacy policy:

• Customer service: responding to your questions, complaints, or support requests.
• Marketing & communication: sending promotional offers, newsletters, or other information about our products (if you have given consent).
• Service improvement: personalizing your experience and analyzing your browsing activity to improve our services and website content.

4. Legal Bases for Processing

We process your personal data based on the following legal grounds, in accordance with the GDPR:

• Performance of a contract: to process your orders and deliver the requested services.
• Consent: for sending newsletters and marketing communications.
• Legitimate interest: to improve customer service, analyze Site usage, and personalize user experience.

5. Data Retention Period

We retain your personal data for the duration necessary for the purposes for which it was collected, unless a longer period is required by law.

• Order data: retained for 5 years from the date of the last order (to comply with legal or contractual obligations).
• Marketing data: retained until you unsubscribe from our communications.

6. Sharing of Personal Data

We do not share your personal data with third parties, except in the following cases:

• Service providers: partners (delivery services, hosting providers, payment processors, etc.) that help us deliver our services—only to the extent necessary.
• Legal obligations: if required by law, we may disclose your data in response to legal requests (e.g., court orders).
• Commercial partners: with your consent, to offer you relevant promotions or offers.

7. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, especially against risks such as loss, misuse, unauthorized access, disclosure, or alteration.

However, it's important to note that no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

In accordance with the GDPR, you have several rights regarding your personal data:

• Right of access: request a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data where possible.
• Right to restriction of processing: request limits on data processing in certain situations.
• Right to data portability: request your data in a structured, commonly used format or transfer it to another controller.
• Right to object: object to data processing for marketing purposes or on legitimate grounds.

You can exercise your rights by contacting us at:

📧 contact@ellecosmetique.com
📍 39 Av. Eugénie Cotton, 69120 Vaulx-en-Velin, France

If you believe your rights have not been respected, you also have the right to file a complaint with the CNIL (French Data Protection Authority).

9. Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time. In the event of a significant change, you will be notified by email or via a notice on the Site.
The most recent version of the policy will always be available on this page.

10. Contact

For any questions regarding this Privacy Policy or to exercise your rights, you can contact us at:

📧 contact@ellecosmetique.com
📍 2 Rue Sigmund Freud, 69120 Vaulx-en-Velin, France